Shipping and Return Policy

We are dedicated to providing you with a seamless shopping experience and want to ensure your satisfaction. Please carefully read our Shipping and Return Policy below to understand our procedures and guidelines.

Shipping Policy:

  1. Order Processing:
    • All orders will be processed within 1-2 business days of receipt, excluding weekends and holidays.
    • Orders placed after 12nn PT will be processed on the following business day.
    • All orders are processed from our California warehouse.
  2. Shipping Methods:
    • We offer various shipping methods, including but not limited to:
      • Standard Shipping: [Estimated delivery 4-6 business days]
      • Express Shipping: [Estimated delivery 2-4 business days]
    • The estimated delivery times are provided as a reference and may vary based on factors beyond our control, such as weather conditions or carrier delays.
  3. Shipping Destinations:
    • We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. We offer international shipping to selected countries.
  4. Shipping Charges:
    • Shipping charges will be calculated based on the weight, dimensions, and destination of your order.
    • Any applicable shipping charges will be displayed at the time of checkout.
  5. Tracking Information:
    • Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment.

Return Policy:

  1. Eligibility for Returns:
    • We accept returns for most products within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Return Process:
    • Simply pack the item(s) in their original packaging with the original invoice and send to the address below:

Kidos Kingdom
PO BOX 250423
Glendale, CA 91225

    • You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
  1. Refund or Exchange:
    • Once we receive the returned item and verify its eligibility, we will process your refund or exchange within 5 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • If you prefer an exchange, we will ship the replacement item(s) once the returned item is received and processed.
  2. Restocking Fee:
    • In certain cases, a restocking fee may apply for returned items. The restocking fee, if applicable, will be deducted from your refund amount.
  3. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support immediately.
    • We may require you to provide photographs or additional information to facilitate the resolution process.
    • Upon verification, we will offer a replacement or issue a refund, including any applicable shipping charges.

Note: Please retain all original packaging materials until the issue is resolved, as they may be needed for return or claim purposes.

For any further questions or clarifications regarding our Shipping and Return Policy, please reach out to our customer support team.

We appreciate your business and look forward to serving you.